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Before goods are returned for credit or exchange, prior written approval including a RMA (Return to Manufacturer Authorization) number must be obtained from Dentatus.
Only standard merchandise of current manufacture and labeling and maximum of 90 days from date of original shipment will be accepted for credit. Reason for return has to be stated. Merchandise returned in the original, unopened container and accompanied by the invoice number and date of purchase will be credited at the original purchase price. However, returned “opened” merchandise or merchandise requiring repackaging will be subject to a minimum of 15% restocking charge. Return of merchandise must be prepaid. Merchandise returned without prior written approval will be returned to the customer at the customer´s expense.